Our Return Policy


Returns

All custom and special order jewelry items are not returnable. If you have a question about if an item is a custom or special order piece, please contact us.

For luxury costume jewelry orders (non-custom, non-special order sterling silver with cubic zirconia and/or lab-created stones), we accept returns or exchanges for an online purchase within 30 days for your purchase date. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it along with any packaging specific to the item (branded pouches, ring boxes, etc.). Earrings that appear to have been worn are not returnable for sanitary reasons.

For non-custom and non-special orders, we accept returns or exchanges for an online purchase within 5 days of your purchase date. If 5 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. If the item contains a graded diamond(s) or gemstone(s), each certificate and all accompanying materials must be present and in original, unaltered condition to be eligible for return, exchange, or credit. Earrings that appear to have been worn are not returnable for sanitary reasons.

All sale items, engraved items and special order merchandise are considered final sale. Engraved items can not be returned or exchanged unless there is a product defect or engraving error. Merchandise that has been altered or sized may not be returned or exchanged. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

HOW TO MAKE A RETURN

Items purchased in person can only be returned or exchanged in person. Items purchased online can be returned or exchanged in person or by mail. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, contact us for return instruction and address at info@bespokefinejewelry.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item, and we are not responsible for any item not received or missing in the shipping container upon receipt.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.

EXCHANGE

An exchange for an online purchase can be made within 7 days if you have received a damaged, defective, or incorrect item. We only replace items if they are defective or damaged. If you received the incorrect item or need to make an exchange, contact us at info@bespokefinejewelry.com.